Question 1

Are you insured and compliant?

Accepted Answer

Yes. Platinum Finish Solutions holds $20 million public liability insurance and workers compensation coverage. We operate in accordance with Australian WHS standards and industry compliance requirements, particularly for medical, childcare and high traffic environments.

Question 2

Do you service both Sydney and Melbourne?

Accepted Answer

Yes. We service metropolitan Sydney and Melbourne. For larger commercial contracts, we can assess additional locations upon request.

Question 3

What industries do you specialise in?

Accepted Answer

We specialise in:
• Medical & healthcare centres
• Gyms & fitness facilities
• Childcare & education centres
• Commercial offices
• Petrol stations & forecourts
• Post construction cleaning

Each industry has its own cleaning protocols and compliance standards, which we follow strictly.

Question 4

How do you ensure quality control?

Accepted Answer

We use structured checklists, documented scopes of work, and photo verification where required. Supervisory reviews are conducted regularly to ensure standards are maintained and any issues are resolved immediately.

Clear communication and documented processes are key to our quality control system.

Question 5

Do you provide a once off clean before starting regular service?

Accepted Answer

Yes. For most commercial contracts, we recommend an initial deep clean to bring the site to a high baseline standard. This ensures ongoing maintenance cleaning is efficient and consistent.

Question 6

How do you handle access issues?

Accepted Answer

We require clear access arrangements before service days. If access is unavailable and our team attends site, the visit may still be chargeable as staffing and scheduling commitments have already been allocated.

We always aim to communicate quickly to resolve access issues.

Question 7

Can you tailor the cleaning schedule to our needs?

Accepted Answer

Yes. We can structure services as daily, multiple times per week, weekly, fortnightly or customised schedules depending on foot traffic, industry requirements and budget.

Our goal is to align frequency with operational needs and compliance standards.

Question 8

Do you offer infection control or specialised cleaning?

Accepted Answer

Yes. We can provide enhanced infection control cleaning, high touch point disinfection and outbreak response services when required. We use appropriate equipment and approved products for medical and high risk environments.

Question 9

How quickly can you start?

Accepted Answer

For most sites, we can commence within 7 to 14 days, depending on scope and staffing requirements. For urgent requirements, we assess availability immediately.

Question 10

What makes Platinum Finish Solutions different?

Accepted Answer

We focus on:
• Clear communication
• Documented systems
• Industry specific standards
• Long term reliability

We operate as a structured commercial provider, not a casual cleaning service. Our aim is to build long term partnerships, not just complete tasks.

FAQs

Frequently Asked Questions